World Class Customer Meetings Training Program
Be your best self when you meet, greet and treat your customers, whether in a customer meeting, at a trade show or within customer care.
Below you will find the possible formats and suggestions of content. Contact me if you want to discuss a program for your team, or if you want individual coaching.
Alternative formats:
- 3-6 modules in a live on-line program. 5-30 participants.
- 1-3 days on-site with 6-8 participants.
- 3-6 mastermind sessions. 5-10 participants.
- Add individual coaching for tailored coaching.
- Add weekly email-tips for more insights
Content:
- Master the conversation formula
- How to work with a proactive customer focus and still handle reactive events
- Using the 3 superpowers of communication
- Empathetic needs analyses i.e., the power of questions and three levels of listening
- Value based argumentation and communication
- How to do virtual customer meetings
- Elevating your presentation skills
- How to brake bad news and handle negative reactions
- 5 closing techniques for 3 customer decisions styles
