World class customer meetings

Be your best self when you meet, greet and treat your customers, whether in a customer meeting, at a trade show or within customer care.

Below you will find the possible formats and suggestions of content. Contact me if you want to discuss a program for your team, or if you want individual coaching.

Alternative formats:

  • 3-6 modules in a live on-line program. 5-30 participants.
  • 1-3 days on-site with 6-8 participants.
  • 3-6 mastermind sessions. 5-10 participants.
  • Add individual coaching for tailored coaching.
  • Add weekly email-tips for more insights


Content:

  • Master the conversation formula
  • How to work with a proactive customer focus and still handle reactive events
  • Using the 3 superpowers of communication
  • Empathetic needs analyses i.e., the power of questions and three levels of listening
  • Value based argumentation and communication
  • How to do virtual customer meetings
  • Elevating your presentation skills
  • How to brake bad news and handle negative reactions
  • 5 closing techniques for 3 customer decisions styles
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