Training programs

Online and on-site

Antoni is a communication skills trainer and keynote speaker with a focus on Workplace communication, and Customer experience. He is both inspirational and gives concrete tips that can be used right away.

Antoni has been coaching both executives and team members since 2005, online and on-site.

Lead people, meetings and workshops.
Give great presentations and world class customer service
Elevate your communication skills.

Virtual Leadership

Be the leader your remote team needs

Leading people scattered across buildings, cities or countries is highly demanding. The remote team members may feel isolated, out of touch and get disengaged. This can lead to lower productivity and worse results. A good virtual leader knows how to connect and engage with each team member, across time zones and cultures. They know how to utilize the digital tools needed and increase performance overall. After this training you will:
  • Understand the pros and cons of virtual communication
  • Know the challenges of virtual leadership
  • Support, engage and involve remote teams
  • Set goals and boost motivation
  • Run effective digital meetings
  • Create a culture of self-leadership

How?

  • Online in 3-4 group sessions, and individual coaching between sessions

Powerful Presentations

Give great presentations - Every time

Leadership is influence and influence require strong communication skills. If you cannot present, it doesn’t matter how smart you are. People will not listen to you and you lose influence.

If you want to enable inspiration, enthusiasm, energy and clarity when presenting, then this is the course for you.

You will learn how to:

  • Set your goal and purpose
  • Define your main audience
  • Prepare your content and structure
  • Use 25 different memory hooks
  • Deliver with energy, empathy and clarity
  • Use visuals and props to your advantage
  • Use storytelling in your presentations
  • Strengthen your message with a compelling body language
  • Create interest with a dynamic voice
    Deliver great presentations both in the digital and analog world.

How?

  • Group sessions and/or individual coaching
  • Online and/or on-site

A perfect mix for a group is to have 2-3 online groups sessions, 3-4 individual sessions and one 1-2 days of pure on-site training and feedback

World Class Customer Meetings

Give VIP - Treatments to your customers

Treating your clients well is by every standard a success factor that will determine your performance, profit and competitiveness. Do it well and you will be having a long and strong relationship with your loyal customers who will be your best ambassadors.

In this training you will get concrete tips on how to:

  • Prepare your customer meeting
  • Understand the power of first impressions
  • Build rapport from the start
  • Create trust
  • Ask the right questions
  • Listen of a deeper level
  • Talk value more than features
  • Get commitments from your client
  • Spot the difference between outstanding- and mediocre customer service

How?

  • Group sessions and individual coaching
  • Online and/or on-site

Side note: Antoni also trains non-salespeople (product managers, technical sales support, marketing managers, assistants etc.) in how to build business from a booth at a trade show. Most of the content above can be applied.

Online & On-site

Effective Meetings

Run engaging meetings and workshops

There are too many bad meetings out there, sucking the energy from unwilling participants. Half of all meetings lack a clear goal and purpose. A third are being called for no good reason. Managers spend 50-80% of their time in meetings. It is time to ramp up the competence and make meetings both engaging and efficient!

Take this training to heart and get tips on how to:

  • Nail down a clear goal and purpose
  • Design a dynamic agenda
  • Involve and engage participants
  • Establish a great meeting behavior before, during and after the meeting
  • Use 15 concrete tips for digital meetings
  • Use Ice breakers and energizers
  • Handle difficult people
  • Use models, methods and creative tools when facilitating workshops
  • Summarize, reflect and create a great feedback culture

How?

  • Group sessions and individual coaching
  • Online and/or on-site

MC

You can have one bad speaker at your event without ruining it, but you can’t have a bad moderator. Antoni is an MC expert who have lead conferences, seminars, panel discussion etc. all over the world.

When you hire Antoni Lacinai, you will get a highly competent MC who will:

  • Always do lots of research
  • Create a positive atmosphere
  • Be quick on his feet
  • Ask the right questions to the speakers
  • Keep the time

Facilitator

When you want your team to have the same view or come up with new thoughts on core values, strategies and goals, or create new outside-the-box ideas, a workshop will help you get there. Antoni has designed and lead different workshops for about 20 years as part of his core competence. Some if the workshops are digital, some are pure analog.

Topics could be things like:

  • What’s the gap between where we are and where we want to be?
  • How can we create 200 new ideas on a dilemma or challenge we have?
  • How can we together improve our company culture?
  • What scenarios can we foresee. Which one do we want to turn into reality?
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