Build relationships. Get along. Work toward the same goals.
Engage. Lead. Collaborate, Serve.
The more engaged your employees are, the better they will perform. Simple as that. Positive interactions, positive feedback and positive attitudes toward each other will bring better results. The opposite is also true: bitter employees will wreck all your good intentions, and all you need is one bad apple to ruin productivity for the whole team. The problem is that we don’t analyze what motivational focus our team has, which has a direct impact on the level of engagement.
Do you know what drives your team’s employee engagement?
Leadership is influence. Influence is power. How you use that power will determine your personal success, your business success and even your legacy. Master the three pillars of great communication – Energy, Empathy and Clarity – and you will be a better leader. This keeps getting harder when we are entering the Hybrid workplace where we need a Hybrid leadership communication.
Do you know how to elevate your leadership communication?
A customer will not change supplier just because the quality is a bit lower or the price a bit higher. They’ll leave as soon as they feel that you don’t care about them. How you meet, greet and treat your customers will determine your company’s success. In B2B sales this has been done face-to-face. By 2025, 80% of these meetings will be done virtually. This will have a big impact for anyone in sales or customer care.
Do you know how to elevate your customers’ experience?