World Class Customer Meetings

Full image of Antoni Lacinai at TEDx event in Vasa, Finland

In a famous IBM study, 80% of the companies claimed that they had a better customer service than average. Only 8% of their customers agreed… 

Building trust and giving excellent customer experience have never been more important. Still, many companies fail. Go to a trade show and see how the stand staff behaves. Go to a retail store or a hotel and see how the staff act. Contact a customer service department and complain about something. Very soon you will find out if this is a great customer centric business or if there is a no-can-do, low-ceiling company culture. 

This keynote can be tailored to salespeople, managers, booth personnel, retail stores personnel and customer service people. In Antoni’s keynote, you will get insights on: 

• Why bad customer service is a sign of bad leadership
• The power if first impressions
• A uniquely simple customer conversation formula
• The three ways to build rapport with a client
• The three levels of listening.
• Why sympathy is bad, and empathy is good.
• Why you should talk value instead of features
• How to get a commitment from a client
• How you keep things simple, not stupid
• Why PowerPoint is a real downer
• Why you end up with only two kind of customers if you give awesome – or really bad – service.

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