World Class Customer Meetings
World class customer meetings
You get the customers you de-SERVE
How to meet, greet and treat your customers
In a famous IBM study, 80% of the companies claimed that
they had a better customer service than average. Only 8% of
their customers agreed…
Building trust and giving excellent customer experience have
never been more important. Still, many companies fail. Go to
a trade show and see how the stand staff behaves. Go to a
retail store or a hotel and see how the staff act. Contact a
customer service department and complain about something.
Very soon you will find out if this is a great customer centric
business or if there is a no-can-do, low-ceiling company
This keynote can be tailored to salespeople, managers, booth
personnel, retail stores personnel and customer service
In Antoni’s keynote, you will get insights on:
• Why bad customer service is a sign of bad leadership
• The power if first impressions
• A uniquely simple customer conversation formula
• The three ways to build rapport with a client
• The three levels of listening.
• Why sympathy is bad, and empathy is good.
• Why you should talk value instead of features
• How to get a commitment from a client
• How you keep things simple, not stupid
• Why PowerPoint is a real downer
• Why you end up with only two kind of customers if
you give awesome – or really bad – service.
This can be a main stage keynote or a breakout session. The audience can be sales reps, customer service, booth personell at a trade show, or leaders with customer interaction