Podcast: Focus on Customer Experience
Sales. Customer service. Customer experience.Or as one company I worked for (a datacom distributor) said: "Service is our technology" Happy to have been a guest on the podcast Focus on…
The connected leadership podcast
The External Impact of Internal Relationships with Antoni Lacinai Andy Lopata's guest on this week's Connected Leadership Podcast is Antoni Lacinai, Global Keynote Speaker and Workplace Communication expert. Antoni's expertise…
Keynote Speaker | All You Need to Know
Most people think of keynote speeches as the domain of presidents, world leaders, and other high-profile figures. But in reality, anyone can give a keynote speech if they know what…
Chief People Officer Keynote Speaker Importance
As the role of the Chief People Officer evolves and changes, it is essential for business growth to stay ahead of the curve by bringing in chief human resources officer…
Empathetic Communication
I have spent decades studying human communication and distilled it into these three superpowers. Empathy so that people feel that you get them. Clarity so that people understand you. Energy…
The Boss’s Communication Sets The Culture
Boss's Communication: A few years ago, I was given the assignment to train 18 salespeople at a large IT distributor for three hours. The topic was how to communicate and…
Clarity In Your Communication Is Vital
So many people feel that they are crystal clear. But if everyone is so great at communicating with clarity - how come there are so many misunderstandings? Just because we…
Leading Hybrid & Virtual Teams
As we begin to see the light at the end of the pandemic tunnel (fingers crossed), office employees will come back to their office buildings. But not all. Our quantum…
How Easy it is to Misunderstand People
Misunderstand People: I remember quite a few years back. I was about to give a keynote to 200 of my client's VIP customers. This was in my birth town, and…
