Communication is tricky
By Antoni Communication is tricky. We walk around with this idea that people listen to what we say and really understand us.That's humor. How do you make sure you have…
When your communication is clear as mud
When your communication is clear as mud … I love this story from my good friend Per, whose passion is all about motorcycles, and the faster the better. This interest…
Getting praise, do you like it?
Team Antoni Explains Getting praise do you like it? In my profession, you just got to get used to being judged, and fortunately for me, I do get a lot…
STOP TALKING ABOUT EFFICIENCY
By Antoni Too many leaders put too much focus on efficiency. This creates one-dimensional leadership which can lead to stress, anxiety, and burnout. So I developed this simple formula called…
Are you spreading joy and happiness when you enter a room (whether it’s a physical space or a video call)?
By Antoni You have the power to make people feel what you want them to feel, by what you say, how you look, how you listen, and what you do,…
Trust your team and get out of the way
By Antoni Autumn is a time to set goals for the next year. If you set a proper goal you will increase performance by 15-30%. That's a lot. Make sure…
Podcast: Focus on Customer Experience
Sales. Customer service. Customer experience.Or as one company I worked for (a datacom distributor) said: "Service is our technology" Happy to have been a guest on the podcast Focus on…
The connected leadership podcast
The External Impact of Internal Relationships with Antoni Lacinai Andy Lopata's guest on this week's Connected Leadership Podcast is Antoni Lacinai, Global Keynote Speaker and Workplace Communication expert. Antoni's expertise…
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