You get the customers you (de)SERVE

Whether you are an accoutn manager, and having regular customer meetings, or you work at a stand at a trade show, or even in a retail store, there is often the same conversation process you need to master in order to win more business and create trust.  In a time where most customers are going digital, your analog meetings will potentially have an even bigger impact, if you do it right.

This keynote can be tailored to salespeople, marketing, managers, trade show personnel, retail stores personnel and customer service people.

In Antoni’s keynote, you will get insights on: 

• The Know>Show>Go formula: A world-class customer conversation process.

• The three communication superpowers; Empathy, Clarity, Energy

• The three ways to build rapport with a client

• The three kinds of questions you can ask

• The three levels of listening.

• Effective presentations

• Why PowerPoint is often useless

• Why sympathy is bad, and empathy is good.

• The FBI-model and why you should talk about value instead of features

• The three decision styles your client has and how to get a commitment from them.

This can be a main-stage keynote or a breakout session. The audience can be sales reps, customer service, booth personnel at a trade show, marketing, or leaders with customer interaction,